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Discussion and FeedbackPlease provide your general questions and feedback below, or review documentation pages and post questions/comments there. For private communication, please email us at
63 comments to Discussion and Feedback |
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Hi,
What does your lawyer say about government
(Canadian or other) sub poena-ing the notes of a third party? I realize that you encrypt notes, but there is also the possiblity of reverse engineering your encryption.
Thanks in advance for your response.
Mike Eisenstadt
Austin Texas
Hi Mike,
Thank you for your question!
We use standard AES-256 encryption, which is a published (and open-sourced) algorithm, so there is no need to reverse-engineer it. However, there is currently no (publicly) known ways of decrypting AES-encrypted data without knowing the encryption key, which we have no access to. So even if a third-party (e.g. “the government”) gets access to data stored in our database, they will not be able to interpret it using any known methods.
That being said, we definitely cannot provide 100% guarantee of our users’ data security/privacy – it is probably as secure and private as you can get “in the cloud”, but no more than that.
What will happen if “the authorities” request data of a specific user? We will comply with the Canadian law, of course, and we assume that Google, whose services we use via Google AppEngine, will comply with the US law. At the moment we cannot tell you the exact process because we have never dealt with the issue. But given all that we know, we believe that if somebody wants to get their hands on a user’s data, they have easier ways of doing it than trying to break AES-256 encryption.
For example, they can exploit multiple known and unpublished vulnerabilities in browsers, operating systems, flash-players, etc., that leave pretty much every personal computer insecure, to a certain degree, regardless of the platform used (Windows, Mac, or Linux). An argument can be made that for most users, keeping their data in “the cloud” properly encrypted is more secure than keeping it unencrypted on their personal computers.
Hopefully, this answers your question.
Best regards,
ThreeTags dev. team
I am attempting to use Three Tags on two computers, and would like to keep offline copies of the notes synchronized using Dropbox. This requires moving the offline data store and any other required files to the Dropbox folder.
Please tell me where my offline files are located.
I am running an Ubuntu Linux system, and have looked in the hidden files in my home directory, but it is not immediately obvious to me what or where the Three Tags files are.
Thanks!
Is there a method to search notes by a set of tags? For instance, I want to see only notes with BOTH primary tag#1 and primary tag#2 and nothing else?
Thanks!
Hi Doug,
Offline data store is managed by Google Gears as described here:
http://gears.google.com/support/bin/answer.py?hl=en&answer=79850
On Linux it is located in this directory:
Re: tags: you can select both primary tag#1 and primary tag#2 to see notes that have these tags. However, you cannot exclude notes that have other tags assigned, including child tags.
Best regards,
ThreeTags dev. team
Just found the answer to the multiple tag search question:
Select the tags with the “control” key to make multiple selections. Should have tried that first!
Thanks.
Hi,
I love threetags and use it on a daily basis to safely store encrypted notes and access them from several machines that I work on, both online and offline. The fact that the notes are safely stored online makes it an ideal solution also for mobile devices such as my Android based phone that supports google gears. However, the website is completely unusable from within the mobile browser since it is not possible to scroll the notes view or edit notes (it seems that the editor and viewer are not compatible with the Android browser). I understand that creating a native app or a dedicated mobile website might require a lot of work, but it would be great if you could simply fix the editor so that writing/reading notes is possible.
Thanks,
Andrzej
Hi Andrzej,
Thanks a lot for your feedback! We are actually working on a native mobile app, though for a different platform. You can probably guess which one
Support for Android phones will eventually come, but not this year – we are still pre-revenue and thus have to be very focused in our work.
Best regards,
ThreeTags dev. team
Hi,
Thanks for your reply. I fully understand your constraints at that stage of development. Obviously, you need to concentrate on more popular platforms first
. Still, it seems that the web interface that you provide already would be sufficient for the Android users, if only this editing bug was fixed (as I mentioned before, no scrollbars appear, and it’s impossible to change the focus to the editor widget). All the other functions seem to be available already and work great (including the google gears support and the offline mode). I’m sure that many mobile users would appreciate this bugfix.
Regards,
Andrzej
Is there any way to change the default sorting method?
Seems at this moment, the default method is “by name” and even if one switches it to something else – like descending dates – when you switch view (for example to “all notes”), the system returns to default sorting.
Hi Maciej, we will address the issue in the next couple of weeks.
ThreeTags dev. team
Is it possible to have links to files?
ie: c:\sample\123.xls
Hi Scott,
Having working links to local files is not supported.
Browsers limit ways in which web apps can interact with local files, so there is no good use cases that can be properly implemented. Please let us know if you think this feature should be present, with a bit of context, e.g. why and how it should be used, and we will definitely look into it, if it can be done.
Best regards,
ThreeTags dev. team
I will send you an email directly to discuss the details. Thanks
Just a suggestion:
The inline display of notes should remember the chosen size of the last session. Now the user always has to shift the display frame from bottom upwards which is quite annoying.
Great program!
I’d suggest to add an option to edit and format notes with a wiki like syntax.
As the encryption is on the client side, can I assume also that – if the PC is connected through a proxy (e.g. company proxy) – the Notes will never appear in clear even on the proxy server (even by using http and not https) but only inside the user’s browser?
As the encryption is on the client side, can I assume also that – if the PC is connected through a proxy (e.g. company proxy) – the Notes will never appear in clear even on the proxy server (even by using http and not https) but only inside the user’s browser?
Yes, this is correct. Some companies, however, use client-side monitoring techniques such as key logging and screen capture, so data privacy in the corporate setting is hard to achieve.
After a bit of playing around and general investigating, the tag hierarchy is really pretty disappointing. I was anticipating a system that would allow a tree view, with a branch starting from any tag. So, for instance the note “Paint” would show up through any combination of the tags Projects, Todo and This Week, regardless of order. Granted that means and ungodly large starting list, but two or three tags down and you should have EXACTLY the group you are looking for, without a whole lot of aggravation during the original writing on the best place to put it. With the current functionality (single tag filters? what a joke) I’m better off with simple folder organization and Opera notes. They are faster, already built into my browser, also syncs online and doesn’t get caught by my popup blocker. Perhaps I’ll mess around with Freeplane and their dual value attributes feature. Heck, maybe I’ll finally get around to giving Mindraider another shot. Then there is that backpack thing I’ve heard of… Well, one thing is for sure, with so many other options I won’t waste anymore time on this one.
Hi Dave,
Different people prefer different approaches to organizing their information, and our approach to hierarchical tagging is useful for some people. And we do have filtering by multiple tags, it’s strange that you could not figure it out.
While many of the alternatives you mentioned can be more convenient for you, none of them provide the level of security/privacy our service does. Again, some people prefer convenience, while other people value their privacy more. There can’t be any one solution that suits everybody.
Best wishes,
ThreeTags Inc.